Retail Growth Lead — Customer Experience

Five Below; City of Ithaca (NY); On-site; USD 1,929,000 - 2,617,000; Part time

Job summary

Five Below is hiring for an entry-level operations role at our Ithaca, NY store. The Crew/Manager on Duty will supervise daily store operations, train associates, and drive sales while delivering a fast, friendly checkout experience.

The role requires flexibility for day, evening, weekends and possibly overnight shifts, with responsibilities across merchandising, stock, and customer service. The position emphasizes strong communication, athletic multitasking, and the ability to manage

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 1 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

Responsibilities

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time
• Must be at least 18 years old and able to perform all essential job functions in compliance with applicable federal, state, and local laws

Skills

Verbal communication

Written communication

Multi-tasking

Calm under pressure

Education

High School Diploma or equivalent

Job description

Five Below is hiring for an entry-level operations role at our Ithaca, NY store. The Crew/Manager on Duty will supervise daily store operations, train associates, and drive sales while delivering a fast, friendly checkout experience.

The role requires flexibility for day, evening, weekends and possibly overnight shifts, with responsibilities across merchandising, stock, and customer service. The position emphasizes strong communication, athletic multitasking, and the ability to manage