Retail Golf Club Tech

Golf Galaxy; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods is seeking store teammates to provide expert golf services and customer care at our Oklahoma City location. You will perform golf club repairs, fittings, and product recommendations while upholding store standards and safety procedures.

Join a team focused on delivering an exceptional shopping experience, efficiency in operations, and consistent adherence to company programs and policies.

Qualifications

• Provides high level of customer service within the golf area.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. occasionally.
• Ability to work extended periods standing or walking up to 4 hours.

Responsibilities

• Performs golf club repairs, including re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment.
• Provides product and service recommendations according to customer's needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer's needs.
• Promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Maintains and participates in recovery and cleanliness standards.
• Takes an all-hands-on-deck approach to support the team across the store.

Skills

Customer service

Teamwork

Attention to detail

Safety awareness

Golf knowledge

Tools

Golf club repair equipment

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment.
• Provides product and service recommendations according to customer's needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer's needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes, and stores all customers' work orders.
• Provides a high level of customer service within the golf area.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains and participates in all recovery and cleanliness standards.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).