Retail Golf Club Tech

Dick's Sporting Goods; North Carolina; On-site; USD 26,000 - 32,000; Full time

Job summary

Dick's Sporting Goods in North Carolina is seeking an enthusiastic teammate to support golf services in-store, including repairs and fittings.

You will assist customers with product recommendations, manage work orders, and ensure safety and cleanliness standards, while promoting store programs.

Qualifications

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs occasionally.
• Ability to work extended periods standing or walking.
• Ability to perform repetitive motions for short periods.

Responsibilities

• Perform golf club repairs: re-gripping, re-shafting, loft and lie adjustments.
• Perform club fitting and modifications using fitting equipment.
• Provide product and service recommendations to customers.
• Manage workflow for customer services and turnaround times.
• Promote programs such as Warranty Sales, Scorecard, Private Label Credit Card.
• Maintain golf service inventory and shop usage tracking.
• Keep work orders organized and ready for customers.
• Uphold store safety, cleanliness, and merchandise presentation standards.

Skills

Customer focus

Teamwork

Accountability

Trust

Decision making

Action oriented

Job description

At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment.
• Provides product and service recommendations according to customer's needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer's needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes, and stores all customers' work orders.
• Provides a high level of customer service within the golf area.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains and participates in all recovery and cleanliness standards.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

TEAMMATE TRAITS:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS:

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).