Retail Golf Club Tech

Golf Galaxy; Overland Park (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

DICK’S Sporting Goods in Overland Park, KS is seeking a Golf Club Technician to perform club repairs including re-gripping and loft/lie adjustments, and to conduct club fittings with our fitting equipment.

You will manage customer service workflows, promote warranty and loyalty programs, and maintain accurate service inventory while ensuring high standards of service and store safety.

Qualifications

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred

Responsibilities

• Performs golf club repairs, including re-gripping, loft and lie adjustments.
• Performs club fitting and performance modifications through use of club fitting equipment.
• Manages workflow for all customer services including establishing turn-around times.
• Promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes and stores all customers’ work orders.
• Provides a high level of customer service by centering the customer in all actions.
• Upholds Company standards for merchandise presentation and inventory levels.
• Maintains confidentiality and follows loss prevention standards.
• Adheres to safety, loss prevention and SOPs; maintains cleanliness standards.
• Creates an inclusive in-store environment where everyone feels welcome and respected.
• Takes an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Skills

Club fitting

Re-gripping

Loft/lie adjustment

Customer service

Inventory management

Tools

Club fitting equipment

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

ROLE RESPONSIBILITIES:

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer’s needs.
• Manages workflow for all customer services including establishing turn-around times to meet customer’s needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage
• Completes, organizes and stores all customers’ work orders.
• Provides a high level of customer service by consistently putting the customer at the center of everything we do.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains confidentiality of all Company information. Controls shrink by complying with all loss prevention standards and programs.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Maintains and participates in all recovery and cleanliness standards.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Performs other tasks as assigned ed by management.

Teammate Traits

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred