Retail Golf Club Tech

Dick's Sporting Goods; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

DICK'S Sporting Goods in Houston seeks a knowledgeable Golf Club Technician to repair and fit clubs, re-grip and adjust loft/lie while advising customers on performance and product choices. You will manage shop workflow, track service turnaround times, maintain fitting equipment, monitor inventory, and promote warranty and loyalty programs to support sales and service excellence.

This role requires strong customer service, attention to detail, and teamwork to create an inclusive, welcoming store

Qualifications

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred.
• Experience with loft/lie adjustments and re-gripping is desirable.
• Customer-focused approach with attention to detail and quality service.

Responsibilities

• Performs golf club repairs, including re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications using fitting equipment and provides recommendations.
• Manages workflow for all customer services with turnaround times to meet customer needs.
• Promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by tracking shop usage.
• Completes, organizes and stores all customers' work orders.
• Delivers high level of customer service by placing the customer at the center of all actions.
• Upholds merchandise presentation, ensuring product on sales floor with proper inventory levels.
• Maintains confidentiality of company information and complies with loss prevention standards.
• Follows safety, loss prevention, and SOPs; maintains clean and recovery standards.
• Creates an inclusive in-store environment where everyone feels welcome, safe, and respected.
• Supports the team across the store with an all-hands-on-deck approach.
• Performs other tasks as assigned by management.

Skills

Customer service

Club fitting

Inventory management

Loss prevention

Team player

Tools

Club fitting equipment

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

ROLE RESPONSIBILITIES

• Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments.

• Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer's needs.

• Manages workflow for all customer services including establishing turn-around times to meet customer's needs.

• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.

• Manages golf service supply inventory by accurately tracking shop usage

• Completes, organizes and stores all customers' work orders.

• Provides a high level of customer service by consistently putting the customer at the center of everything we do.

• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.

• Maintains confidentiality of all Company information. Controls shrink by complying with all loss prevention standards and programs.

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Maintains and participates in all recovery and cleanliness standards.

• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

• Take an all-hands-on-deck approach to support the team across the store.

• Performs other tasks as assigned ed by management.

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS

• 1-2 years of club fitting, loft/lie adjustment and/or re-gripping experience preferred