Retail Golf Club Tech

Dick's Sporting Goods; Overland Park (KS); On-site; USD 30,000 - 40,000; Full time

Job summary

DICK'S Sporting Goods in Overland Park is seeking a dedicated team member to perform golf club repairs and modifications, ensuring the highest level of customer service. This role involves managing customer service workflows, promoting company programs, and maintaining inventory levels to ensure a seamless shopping experience.

The ideal candidate will have a strong customer service orientation, be familiar with golf club fittings, and be committed to upholding company standards for merchandise presentation. Join us in creating a welcoming and inclusive environment for all.

Qualifications

• Strong customer service orientation.
• Ability to perform golf club repairs and fittings.
• Familiar with inventory management.

Responsibilities

• Perform golf club repairs and modifications.
• Manage customer service workflows efficiently.
• Promote company programs and manage inventory.

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

Role Responsibilities

• Performs golf club repairs, including but not limited to re-gripping, re-shafting, loft and lie adjustments.
• Performs club fitting and club performance modifications through use of club fitting equipment. Provides product and service recommendations according to customer's needs.
• Manages workflow for all customer services including establishing turn‑around times to meet customer's needs.
• Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc.
• Manages golf service supply inventory by accurately tracking shop usage.
• Completes, organizes and stores all customers' work orders.
• Provides a high level of customer service by consistently putting the customer at the center of everything we do.
• Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards.
• Maintains confidentiality of all Company information. Controls shrink by complying with all loss prevention standards and programs.
• Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Maintains and participates in all recovery and cleanliness standards.
• Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Performs other tasks as assigned by management.

Teammate Traits

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust