Retail GM: Grow Sales, Service & Store Ops

Stores; Fort Smith (AR); On-site; USD 65,000 - 95,000; Full time

Job summary

Office Depot Office Max in Fort Smith, AR seeks a General Manager to own sales, services, operations profit, and customer experience. You will develop store strategies, drive traffic, and maximize profitability while leading the team and shaping a customer-first culture.

Responsibilities include recruiting and developing associates, training, coaching, succession planning, and resolving performance issues. You will partner with business units to maintain standards and foster a safe, inclusive

Qualifications

• High school diploma or equivalent; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred
• 2–4 years of management experience, or equivalent skills gained through an internal development program
• Strong business acumen and sound judgment with proven people-management abilities
• Demonstrated leadership skills with the ability to lead, coach, and influence at all levels
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment
• Proficient with computers, job-related technology, and POS systems

Responsibilities

• Grow total sales and services within the location.
• Own associate training and development, talent assessment, identifying and developing top talent, and succession planning.
• Lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; engage with the local community and host in-store events with SMBs to build client relationships and loyalty.
• Hire, merchandising, operations, and execution of store and company standards; resolve associate and customer relations concerns and partner with business partners on timely basis.
• Performance management of all associates and fostering a positive and inclusive workplace environment.
• Act as Change Champion, initiating and supporting company changes.

Skills

People management

Leadership

Communication

Strategic thinking

Team coaching

Education

Bachelor's degree in Business or related field

High school diploma

Tools

POS systems

Job description

Office Depot Office Max in Fort Smith, AR seeks a General Manager to own sales, services, operations profit, and customer experience. You will develop store strategies, drive traffic, and maximize profitability while leading the team and shaping a customer-first culture.

Responsibilities include recruiting and developing associates, training, coaching, succession planning, and resolving performance issues. You will partner with business units to maintain standards and foster a safe, inclusive