Retail General Manager — Lead Operations & Service Excellence

FALL CREEK FARM & NURSERY; Marianna (FL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

401(k) plan

Monthly bonuses

Comprehensive benefits package

Job summary

Trulieve is seeking a General Manager for our Retail team to lead store operations, supervise staff, manage inventory, and deliver exceptional customer experiences in a compliant and efficient manner.

The ideal candidate will drive service standards, maintain brand visuals, ensure regulatory adherence, and coach a team of 40+ employees to meet performance objectives while operating within budget and company SOPs.

Qualifications

• Bachelor’s degree preferred; four years related experience and/or training or equivalent combination of education and experience.
• Prior management experience in retail and/or customer service is a plus.
• Must have prior cash handling experience.
• Ability to train, develop and evaluate a team of 40+ employees.
• Strong interpersonal and professional communication skills; maintain confidentiality.

Responsibilities

• Plan and implement strategies to drive service standards and sales results.
• Maintain brand standards in visual merchandising.
• Ensure regulatory compliance with state regulations.
• Review and ensure SOP compliance; communicate changes to employees.
• Evaluate employee performance and identify hiring/training needs.
• Provide coaching, training, and development to the team.
• Monitor and maintain store inventory.
• Handle patient issues and escalations.
• Maintain professional relationships with business partners.
• Schedule effectively within labor budget to meet business needs.
• Maintain confidentiality and compliance.
• Perform other tasks assigned by management.

Skills

People management

Cash handling

Training & development

Communication

Data analysis

Customer service

Confidentiality

Operational leadership

Education

Bachelor’s degree preferred

Equivalent education/experience

Job description

Trulieve is seeking a General Manager for our Retail team to lead store operations, supervise staff, manage inventory, and deliver exceptional customer experiences in a compliant and efficient manner.

The ideal candidate will drive service standards, maintain brand visuals, ensure regulatory adherence, and coach a team of 40+ employees to meet performance objectives while operating within budget and company SOPs.