Retail General Manager: Lead Growth & Customer Experience

Old Navy; Joliet (IL); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Merchandise discount

Paid time off

Volunteer hours

401(k) plan

Stock purchase plan

Job summary

Old Navy seeks a General Manager to lead a Joliet store, delivering a profitable business plan and ensuring key metrics are met. You will drive sales across Customer Operations, Merchandising, Product Operations and talent development, coaching the team to provide a best-in-class customer experience.

You’ll forecast and schedule, manage the store budget, build capable teams, teach strong operations, and ensure compliance while promoting inclusivity and community involvement.

Qualifications

• 3-5 years of retail experience leading others.
• Demonstrated ability to deliver results.
• Ability to communicate effectively with customers and employees.
• Flexibility to work nights, weekends, holidays; travel as required.

Responsibilities

• Analyze results and collaborate with leadership to drive KPIs.
• Forecast and schedule to drive profitable sales.
• Manage store budget for daily operations and P&L.
• Build and develop productive teams through hiring and coaching.
• Lead SOPs, initiatives and comply with standards.
• Promote an inclusive environment and community involvement.

Skills

Retail leadership

Communication

Time management

Business acumen

Education

College degree or equivalent

Job description

Old Navy seeks a General Manager to lead a Joliet store, delivering a profitable business plan and ensuring key metrics are met. You will drive sales across Customer Operations, Merchandising, Product Operations and talent development, coaching the team to provide a best-in-class customer experience.

You’ll forecast and schedule, manage the store budget, build capable teams, teach strong operations, and ensure compliance while promoting inclusivity and community involvement.