Retail General Manager — Lead Profit, People & Experience

Old Navy; Plymouth (MA); On-site; USD 74,000 - 99,000; Full time

Benefits offered by this job

Merchandise discount 50%

Paid time off

Volunteer hours

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision and life保险

Job summary

Old Navy is seeking a General Manager to lead a store team toward a profitable business plan and strong customer experience. You will align brand vision with in-store operations, driving sales growth and talent development across Customer Operations, Merchandising and Product Operations.

Responsibilities include forecasting, scheduling, budgeting, coaching, SOP execution, and ensuring compliance while promoting an inclusive, community-minded store culture.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to effectively communicate with customers and employees.
• Ability to travel as required.
• Work schedule includes nights, weekends, holidays.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions with leadership to drive KPIs.
• Drive profitable sales through forecasting and scheduling.
• Manage store budget for daily operations in support of the P&L.
• Builds teams through sourcing, selecting and developing people.
• Coaches and provides feedback on performance.
• Leads implementation of SOPs and initiatives.
• Creates an inclusive environment and promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

Retail leadership

People management

Communication skills

Time management

Planning and prioritization

Education

College degree

Job description

Old Navy is seeking a General Manager to lead a store team toward a profitable business plan and strong customer experience. You will align brand vision with in-store operations, driving sales growth and talent development across Customer Operations, Merchandising and Product Operations.

Responsibilities include forecasting, scheduling, budgeting, coaching, SOP execution, and ensuring compliance while promoting an inclusive, community-minded store culture.