Retail General Manager - Lead, Grow & Exceed Sales

Victra - Verizon Authorized Retailer; Frederick (MD); On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

Paid Maternity Leave

401K Match

Tuition Reimbursement

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Frequent Contests

Real career pathing

Job summary

Victra - Verizon Authorized Retailer is seeking a General Manager to lead store operations and guest experience in a busy wireless retail environment. You will coach and develop the Assistant General Manager, drive high performance on the sales floor, and run the store as a business with budgeting, forecasting, and reporting.

You will mentor your team, implement strategy, and own store results while aligning with Victra’s values and performance goals.

Qualifications

• 1-3 years of experience in a retail sales environment; 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team

Responsibilities

• Own the hiring process for your store: interview, select, and bring in the best talent — a General Manager's most important decision is who joins the team, not just how you develop them once they're there
• Build, develop, and mentor your sales team
• Work through your team to teach, coach, and reinforce our sales process with Every Guest, Every Time
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives
• Take personal ownership of your store's overall sales performance
• Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time and in full
• Own store success and take ownership for store employees' work‑related needs, staffing and scheduling, labor controls, marketing, and loss prevention

Skills

Retail sales

Leadership

Customer service

Communication

Staff development

Hiring process

Education

High school diploma or GED

Tools

Interview skills

Job description

Victra - Verizon Authorized Retailer is seeking a General Manager to lead store operations and guest experience in a busy wireless retail environment. You will coach and develop the Assistant General Manager, drive high performance on the sales floor, and run the store as a business with budgeting, forecasting, and reporting.

You will mentor your team, implement strategy, and own store results while aligning with Victra’s values and performance goals.