Retail General Manager - Lead a High-Performance Team

Victra; Fort Worth (TX); On-site; USD 32,000 - 64,000; Full time

Benefits offered by this job

Paid Training

Premium Health, Dental, and Vision

401K Match

Tuition Reimbursement

50% off Verizon Service

Job summary

Victra, the largest Verizon authorized retailer in the United States, seeks a General Manager to lead a dynamic store team in a fast-paced, solutions-driven environment. You will drive performance, coach your Assistant GM, manage budgeting and forecasting, and own the store's results while acting as a brand ambassador.

You will mentor staff, optimize guest experiences, and ensure the team delivers Every Guest, Every Time.

Qualifications

• 1-3 years of experience in a retail sales environment
• 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Own the hiring process for your store: interview, select, and bring in the best talent — a General Manager's most important decision is who joins the team, not just how you develop them once they're there
• Build, develop, and mentor your sales team
• Work through your team to teach, coach, and reinforce our sales process with Every Guest, Every Time
• Provide ongoing sales training and support to help your team exceed sales, retention, quality, and service objectives
• Take personal ownership of your store's overall sales performance
• Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time
• Own store success and take ownership for store employees' work-related needs, staffing and scheduling, labor controls, marketing, and loss prevention
• Keep score daily — review key sales and operational metrics and adjust promptly
• Set the bar for customer greeting and resolve escalations
• Attract and retain top-caliber employees
• Engage in sales strategy development and business operations

Skills

Sales leadership

Team coaching

Retail knowledge

Budgeting

Education

High school diploma or GED

Job description

Victra, the largest Verizon authorized retailer in the United States, seeks a General Manager to lead a dynamic store team in a fast-paced, solutions-driven environment. You will drive performance, coach your Assistant GM, manage budgeting and forecasting, and own the store's results while acting as a brand ambassador.

You will mentor staff, optimize guest experiences, and ensure the team delivers Every Guest, Every Time.