Retail Frontline Experience Training Coordinator

The TJX Companies, Inc.; Easley (SC); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Paid holidays/vacation/sick

Life insurance

Job summary

The TJX Companies, Inc. is seeking a Retail Associate at our Easley, SC location to deliver an exceptional customer experience. You will support store operations, assist customers, and handle everyday cash transactions on the sales floor.

You will train and mentor Associates, maintain merchandising standards, and adhere to policies while contributing to loss prevention and safety throughout the shift.

Qualifications

• High School graduate or equivalent
• Flexible schedule including evenings and weekends
• Excellent interpersonal and customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Experience as a coordinator or retail supervisory preferred
• Able to train and provide direction to others
• Able to run a register/handle money
• Must handle confidential information with discretion

Responsibilities

• Promotes a "Highly Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains cash controls including change fund
• Assigns registers and coordinates breaks for frontline and sales floor
• Maintains cleanliness, recovery, and organizational standards on the frontline
• Monitors frontline equipment and reports issues to management
• Executes and adheres to Company directives
• Maintains merchandising standards within the queue-line
• Follows loss prevention policies and procedures

Skills

Customer service

Teamwork

Interpersonal skills

Cash handling

Train others

Discretion

Lift heavy items

Flexible schedule

Register operation

Education

High School diploma or equivalent

Tools

Cash register

POS system

Job description

The TJX Companies, Inc. is seeking a Retail Associate at our Easley, SC location to deliver an exceptional customer experience. You will support store operations, assist customers, and handle everyday cash transactions on the sales floor.

You will train and mentor Associates, maintain merchandising standards, and adhere to policies while contributing to loss prevention and safety throughout the shift.