Retail Front End Team Leader — Lead Customer Experience

Ollie; Clio (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with company match

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s in Clio, MI is hiring a Retail Front End Team Leader to oversee the front of store operations and lead a sales team focused on delivering a great customer experience.

You will manage payroll-related tasks, assist with staffing, ensure pricing accuracy, support merchandising, and conduct regular safety meetings while opening and closing the store as needed. The role requires a high school diploma, 1–2 years supervisory experience, and a flexible schedule.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Flexible schedule including evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Positive attitude

Team player

Education

High school diploma

Job description

Ollie’s in Clio, MI is hiring a Retail Front End Team Leader to oversee the front of store operations and lead a sales team focused on delivering a great customer experience.

You will manage payroll-related tasks, assist with staffing, ensure pricing accuracy, support merchandising, and conduct regular safety meetings while opening and closing the store as needed. The role requires a high school diploma, 1–2 years supervisory experience, and a flexible schedule.