Front End Team Lead — Drive Service, Growth & Team Success

Ollie's Bargain Outlet; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

401K with match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Grand Rapids, MI is seeking a Retail Front End Team Leader to manage front-end operations and lead a sales team focused on delivering an exceptional customer experience. You will drive daily tasks, staffing, and service standards to support store performance.

The role requires a high school diploma and 1–2 years of supervisory experience in a mid- to large-size retailer, with opportunities to lead safety initiatives, payroll oversight, and pricing updates.

Qualifications

• High school diploma or equivalent.
• Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Grand Rapids, MI is seeking a Retail Front End Team Leader to manage front-end operations and lead a sales team focused on delivering an exceptional customer experience. You will drive daily tasks, staffing, and service standards to support store performance.

The role requires a high school diploma and 1–2 years of supervisory experience in a mid- to large-size retailer, with opportunities to lead safety initiatives, payroll oversight, and pricing updates.