Retail Front End Team Leader — Drive Team & Customer Experience

Ollie; Cuyahoga Falls (OH); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Ollie’s is seeking a Front End Team Leader in Ohio. The role leads the front-end team, drives customer service excellence, and oversees associate development and safety compliance.

You will handle payroll-related tasks, assist with merchandising execution, and support staffing to meet performance goals. The position requires a high school diploma or equivalent and 1–2 years of supervisory experience in a mid- to large-size retailer.

Qualifikationen

• Must have supervisory experience at a mid- to large-size retailer.
• Ability to lead a front-end team and manage store operations.
• Schedule flexibility to work evenings, weekends, and holidays.

Aufgaben

• Oversee front-end, entrance, and exterior standards while driving associate productivity and customer service standards.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting.
• Provide leadership with Associates regarding donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with hiring, development, supervision, and scheduling of store associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed.

Kenntnisse

Team leadership

Customer service

Flexibility

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Ollie’s is seeking a Front End Team Leader in Ohio. The role leads the front-end team, drives customer service excellence, and oversees associate development and safety compliance.

You will handle payroll-related tasks, assist with merchandising execution, and support staffing to meet performance goals. The position requires a high school diploma or equivalent and 1–2 years of supervisory experience in a mid- to large-size retailer.