Retail Front End Team Lead - Build Teams, Elevate Service

Ollie's Bargain Outlet; Iowa (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision after 90 days

401K with immediate vesting

20% Associate discount

Job summary

Ollie’s Bargain Outlet is seeking a Retail Front End Team Leader to oversee the front-end operations and create a customer-focused sales team. The role emphasizes associate development, customer service, asset protection, and store maintenance.

You will drive front-end standards, manage payroll-related tasks, and lead hiring and scheduling while supporting pricing and merchandising execution. A high school diploma and 1–2 years of supervisory experience are required.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience in a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Retail operations

Education

High school diploma

Job description

Ollie’s Bargain Outlet is seeking a Retail Front End Team Leader to oversee the front-end operations and create a customer-focused sales team. The role emphasizes associate development, customer service, asset protection, and store maintenance.

You will drive front-end standards, manage payroll-related tasks, and lead hiring and scheduling while supporting pricing and merchandising execution. A high school diploma and 1–2 years of supervisory experience are required.