Front End Team Leader: Elevate Customer Experience

Ollies; Cuyahoga Falls, Northern (OH, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Ollie’s in Ohio seeks a Retail Front End Team Leader to oversee the front-end, entrance and exterior standards while building a productive, service-minded team. You will drive associate productivity and customer service, manage payroll budgets, and support donation programs and safety initiatives.

Qualifications include a high school diploma or equivalent and 1–2 years of supervisory experience, with schedule flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards.
• Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service oriented

Education

High school Diploma or equivalent

Job description

Ollie’s in Ohio seeks a Retail Front End Team Leader to oversee the front-end, entrance and exterior standards while building a productive, service-minded team. You will drive associate productivity and customer service, manage payroll budgets, and support donation programs and safety initiatives.

Qualifications include a high school diploma or equivalent and 1–2 years of supervisory experience, with schedule flexibility for evenings, weekends, and holidays.