Front End Team Lead – Retail Growth & Service

Ollie's Bargain Outlet; Plymouth (MA); On-site; USD 53,010,000 - 55,875,000; Full time

Benefits offered by this job

Medical, dental, vision, RX coverage (

401K with company match

Associate discount 20%

Voluntary benefits

Job summary

Ollie’s Bargain Outlet in Plymouth, MA is looking for a Retail Front End Team Leader to guide the front-end team, elevate customer service, and ensure smooth daily operations.

You will manage staffing, payroll-related duties, pricing updates, and safety initiatives while fostering a cooperative, results-driven team environment.

A high school diploma and 1–2 years of supervisory experience at a mid- to large-size retailer are required, with flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Oversee front-end, entrance, and exterior standards while driving associate productivity and customer service standards.
• Assist with payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals.
• Provide leadership with the Associates regarding all donation programs and Ollie’s Army sign-up and membership.
• Lead monthly safety meetings and ensure follow-up actions are completed.
• Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals.
• Support merchandising execution and ensure pricing updates are completed as required.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Team leadership

Flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet in Plymouth, MA is looking for a Retail Front End Team Leader to guide the front-end team, elevate customer service, and ensure smooth daily operations.

You will manage staffing, payroll-related duties, pricing updates, and safety initiatives while fostering a cooperative, results-driven team environment.

A high school diploma and 1–2 years of supervisory experience at a mid- to large-size retailer are required, with flexibility to work evenings, weekends, and holidays.