Retail Front-End Team Lead: Elevate Customer Experience

Bass Pro Shops; Northern (KY); Hybrid; USD 57,308,000 - 65,188,000; Full time

Job summary

Bass Pro Shops in United States, Kentucky seeks a Team Leader to guide department associates in merchandising, customer service, inventory control, and pricing, under the supervision of the Group Sales or Department Manager.

You will staff the department, prepare schedules, coach staff, conduct product demos, and drive sales while maintaining plan‑ograms and ensuring a positive, high‑service shopping experience for customers.

Qualifications

• Minimum education: High School Diploma or equivalent.
• Experience: 2–4 years in Retail Sales.
• Supervisory experience is a plus.

Responsibilities

• Direct daily activities of department associates.
• Staff the department and coordinate training.
• Prepare to-do lists and schedules; conduct product demos.
• Maintain plan‑ogram accuracy and pricing; manage merchandising directives.
• Provide excellent customer service and resolve issues with GSM/DM and HR.

Skills

Customer service

Interpersonal skills

Communication

Coaching and training

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management systems

Spreadsheet software

Word processing

Job description

Bass Pro Shops in United States, Kentucky seeks a Team Leader to guide department associates in merchandising, customer service, inventory control, and pricing, under the supervision of the Group Sales or Department Manager.

You will staff the department, prepare schedules, coach staff, conduct product demos, and drive sales while maintaining plan‑ograms and ensuring a positive, high‑service shopping experience for customers.