Retail Front-End Team Lead - Customer Experience

Socket.dev; Duluth (GA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid time off

Job summary

TJ Maxx is seeking a frontline leader to oversee a team at our Duluth, GA store. You will drive an exceptional customer experience, mentor front-end Associates, and ensure store processes align with company standards.

This role emphasizes teamwork, integrity, and adherence to policies while promoting loyalty programs. Ideal candidates have retail leadership experience, strong communication, and a disciplined approach to multitasking in a fast-paced environment.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Ability to train others
• Capable of multi-tasking
• Strong understanding of merchandising techniques
• Team player, working effectively with peers and supervisors

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJ Maxx is seeking a frontline leader to oversee a team at our Duluth, GA store. You will drive an exceptional customer experience, mentor front-end Associates, and ensure store processes align with company standards.

This role emphasizes teamwork, integrity, and adherence to policies while promoting loyalty programs. Ideal candidates have retail leadership experience, strong communication, and a disciplined approach to multitasking in a fast-paced environment.