Retail Front End Leader - Customer Experience & Training

The TJX Companies, Inc.; Dalton (GA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Job summary

The TJ Maxx location in Dalton, GA is seeking a capable retail leader to supervise front-end teams and ensure an outstanding customer experience. The role emphasizes coaching Associates, maintaining store standards, and promoting loyalty programs to drive sales.

Flexibility for nights and weekends is required, along with strong merchandising knowledge and multi-tasking ability. Training peers and maintaining compliance with labor laws are key components of the role.

Qualifications

• 1 year retail and 6 months of leadership experience

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

The TJ Maxx location in Dalton, GA is seeking a capable retail leader to supervise front-end teams and ensure an outstanding customer experience. The role emphasizes coaching Associates, maintaining store standards, and promoting loyalty programs to drive sales.

Flexibility for nights and weekends is required, along with strong merchandising knowledge and multi-tasking ability. Training peers and maintaining compliance with labor laws are key components of the role.