Retail Front End Supervisor: Lead Service & Operations

Hunter Super Techs - TurnPoint; Flint (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Growth Opportunities

Flexible Hours

Associate Discount

Medical, Dental, and Vision Coverage

Life and Disability Insurance

Paid Time Off

401(k)

Job summary

Burlington Stores is seeking a Full-Time Customer Service Supervisor on the selling floor, serving as Manager on Duty and leading a team across merchandising, customer service, operations, and human resources. This leadership role drives results and builds partnerships to grow with the company.

The position emphasizes coaching, safety, diversity, and exceptional guest service, with a required minimum of 1 year supervisory experience in a comparable retail setting.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand/walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both our customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising the front-end operations to ensure all Burlington customers are provided with exceptional, friendly, and professional customer service at all times.
• Reinforce our company Asset Protection strategies to eliminate shortage.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drives Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitors schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Lifting/physical ability

Job description

Burlington Stores is seeking a Full-Time Customer Service Supervisor on the selling floor, serving as Manager on Duty and leading a team across merchandising, customer service, operations, and human resources. This leadership role drives results and builds partnerships to grow with the company.

The position emphasizes coaching, safety, diversity, and exceptional guest service, with a required minimum of 1 year supervisory experience in a comparable retail setting.