Retail Front End Supervisor: Lead Customer Experience

The TJX Companies, Inc.; Butler (Butler County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Healthcare benefits

Job summary

The TJX Companies, Inc. in Butler, PA is seeking a front-of-store supervisor to lead a team of Associates, promote a positive customer experience, and drive loyalty programs at the Butler TJ Maxx store.

You will train and coach Associates on customer service, manage registers and break coverage, and ensure adherence to store policies. This full-time, on-site role offers competitive benefits and growth opportunities.

Qualifications

• 1 year retail experience with leadership responsibilities.
• Strong communication and organizational skills.
• Ability to train others and work flexible hours.

Responsibilities

• Promotes an excellent customer experience.
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities.

Skills

Customer service

Leadership

Merchandising

Team training

POS handling

Job description

The TJX Companies, Inc. in Butler, PA is seeking a front-of-store supervisor to lead a team of Associates, promote a positive customer experience, and drive loyalty programs at the Butler TJ Maxx store.

You will train and coach Associates on customer service, manage registers and break coverage, and ensure adherence to store policies. This full-time, on-site role offers competitive benefits and growth opportunities.