Retail Front End Leader—Customer Experience & Training

The TJX Companies, Inc.; Lehi (UT); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Job summary

Marshalls in Lehi, Utah is seeking a store leader to promote an excellent customer experience while guiding a team of Associates on the front end. You will model friendly service, oversee POS coverage, and mentor staff to drive loyalty programs and store performance.

You’ll work flexible hours including nights and weekends, bringing strong merchandising knowledge, communication, and organizational skills to a fast-paced off-price retail environment.

Qualifications

• Minimum 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others and multitask.
• Flexible schedule including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership experience

Customer service

Merchandising

Communication skills

Job description

Marshalls in Lehi, Utah is seeking a store leader to promote an excellent customer experience while guiding a team of Associates on the front end. You will model friendly service, oversee POS coverage, and mentor staff to drive loyalty programs and store performance.

You’ll work flexible hours including nights and weekends, bringing strong merchandising knowledge, communication, and organizational skills to a fast-paced off-price retail environment.