Retail Front-End Leader: Customer Experience & Training

Winners Merchants International, L.P.; Easley (SC); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

Marshalls in Easley, SC, is hiring to promote an excellent customer experience. You will oversee front-of-store Associates, ensuring prompt, courteous service and promotion of loyalty programs while maintaining a clean, organized store.

You will train and coach Associates on personalizing the customer experience, assign registers, manage breaks, and respond to customer concerns. The role requires flexibility, strong merchandising knowledge, and leadership experience.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills
• Ability to train others and coach Associates
• Flexibility to work nights and weekends
• Capable of multi-tasking

Responsibilities

• Promote an excellent customer experience and lead by example.
• Oversee front-of-store Associates and ensure courteous service and loyalty promotions.
• Train and mentor Associates on front end principles and customer personalization.
• Assign registers, coordinate breaks, and coordinate POS coverage.
• Address customer concerns promptly and maintain store standards.
• Ensure adherence to labor laws and store policies.
• Promote safety, shrink reduction programs, and loyalty initiatives.
• Collaborate with management on priorities and progress updates.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Team leadership

Training others

Tools

POS systems

Job description

Marshalls in Easley, SC, is hiring to promote an excellent customer experience. You will oversee front-of-store Associates, ensuring prompt, courteous service and promotion of loyalty programs while maintaining a clean, organized store.

You will train and coach Associates on personalizing the customer experience, assign registers, manage breaks, and respond to customer concerns. The role requires flexibility, strong merchandising knowledge, and leadership experience.