Retail Front-End Leader & Customer Experience

Heart Of Texas Goodwill Industries; College Station (TX); On-site; USD 23,000 - 26,000; Full time

Job summary

Heart of Texas Goodwill Industries in College Station, TX is seeking a Front-End Supervisor to lead daily retail operations, promote excellent customer service, and coach staff. You will manage front-end procedures, cash handling, and merchandising while ensuring alignment with Goodwill’s mission and values.

The role requires supervisory retail experience, strong communication, and the ability to work varied shifts.

Qualifications

• High school diploma or equivalent required.
• Experience in retail, including supervisory or team lead responsibilities.

Responsibilities

• Promote excellent customer service and a welcoming store environment.
• Coach retail staff to meet service standards and greet customers and donors.
• Perform register transactions and front-end procedures accurately.
• Maintain cash controls and secure company assets per policies.
• Support merchandising, inventory, and store appearance to ensure smooth operations.
• Lead and support store team, providing feedback to leadership on performance and processes.
• Complete reports and documentation accurately and on time.

Skills

Customer service

Leadership

Cash handling

Communication

Education

High school diploma or equivalent

Tools

Cash register operations

Job description

Heart of Texas Goodwill Industries in College Station, TX is seeking a Front-End Supervisor to lead daily retail operations, promote excellent customer service, and coach staff. You will manage front-end procedures, cash handling, and merchandising while ensuring alignment with Goodwill’s mission and values.

The role requires supervisory retail experience, strong communication, and the ability to work varied shifts.