Front-End Team Lead - Retail Ops & Service

Heart-of-Texas-Goodwill-Industries; College Station (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

The Front-End Supervisor role at Heart of Texas Goodwill Industries supports daily retail operations, promotes exceptional customer service, and maintains a welcoming store environment aligned with our mission.

You will lead and coach front-end staff and program participants, manage cash handling and store presentation, and partner with leadership to uphold standards and accountability across the team.

Qualifications

• High school diploma or equivalent required.
• Retail experience with supervisory responsibilities preferred.
• Strong customer service, cash handling, and communication skills.

Responsibilities

• Coach and supervise front-end staff to maintain excellent customer service.
• Oversee cash handling, register operations, and secure deposits.
• Maintain store merchandising, product flow, and cleanliness.
• Lead training and shift coverage as store needs.

Skills

Customer service

Leadership

Cash handling

Communication

Retail operations

Education

High school diploma or equivalent

Tools

POS system

Job description

The Front-End Supervisor role at Heart of Texas Goodwill Industries supports daily retail operations, promotes exceptional customer service, and maintains a welcoming store environment aligned with our mission.

You will lead and coach front-end staff and program participants, manage cash handling and store presentation, and partner with leadership to uphold standards and accountability across the team.