Retail Front End Lead – Customer Experience & Training

The TJX Companies, Inc.; Longview (TX); On-site; USD 19,000 - 20,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx for a role overseeing front-of-store operations and customer experience in Longview, TX. You will lead Associates, ensure courteous service, and promote loyalty programs while maintaining store standards.

Requirements include 1 year of retail and 6 months of leadership experience, a flexible schedule including nights/weekends, and strong merchandising and organizational skills. Competitive benefits and a supportive work environment are provided.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Merchandising

Communication

Organizational skills

Leadership

Training

Job description

The TJX Companies, Inc. is hiring at TJ Maxx for a role overseeing front-of-store operations and customer experience in Longview, TX. You will lead Associates, ensure courteous service, and promote loyalty programs while maintaining store standards.

Requirements include 1 year of retail and 6 months of leadership experience, a flexible schedule including nights/weekends, and strong merchandising and organizational skills. Competitive benefits and a supportive work environment are provided.