Retail Front End Lead - Customer Experience & Team Growth

Food Lion; Shelbyville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Food Lion in Shelbyville, TN is seeking a Front End Supervisor to support store operations, manage service center, self-checkout, and To-Go if applicable, and help achieve sales and customer satisfaction. You will hire, train, and develop associates, supervise performance, maintain strong communication with management, and promote a customer-friendly store culture.

The role requires leadership, a solid understanding of store operations, and the ability to control expenses while delivering fast,

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising.
• Excellent interpersonal, organizational, communication and customer service skills.
• Good judgment, problem solving and decision-making abilities.

Responsibilities

• Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go, if applicable.
• Hire, train, and develop associates to meet department needs.
• Supervise the performance of department associates; provide ongoing performance training and conduct appraisals.
• Provide leadership and motivation to promote a positive store culture and customer service.
• Support achievement of budgeted financials and KPIs; ensure safe, accurate operations.

Education

High School diploma or equivalent

Job description

Food Lion in Shelbyville, TN is seeking a Front End Supervisor to support store operations, manage service center, self-checkout, and To-Go if applicable, and help achieve sales and customer satisfaction. You will hire, train, and develop associates, supervise performance, maintain strong communication with management, and promote a customer-friendly store culture.

The role requires leadership, a solid understanding of store operations, and the ability to control expenses while delivering fast,