Front End & Customer Experience Manager

Food Lion; Smyrna (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Food Lion in Smyrna, TN is seeking a Front End Manager to support store operations and drive sales. You will oversee Service Center, Self-Checkout, and To-Go services, and maintain strong communication with the store team to meet Food Lion’s strategy.

Responsibilities include hiring and developing associates, promoting a positive shopping experience, managing budgets and safety, and ensuring accurate use of company tools and reports.

Qualifications

• High school diploma or equivalent required or preferred.
• Proven ability to lead and manage a team in a retail setting.
• Strong customer service and interpersonal skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop store associates for department needs.
• Supervise performance and conduct formal reviews for direct reports.
• Provide leadership to promote a customer-focused store culture.
• Support achievement of budgeted financials and KPI targets.
• Ensure safety, accuracy of cash handling and loss prevention.
• Maintain front-end schedules and equipment; coordinate with To-Go operations.

Skills

Team leadership

Customer service

Interpersonal skills

Communication skills

Problem solving

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

Food Lion To-Go applications

ACIS / reporting tools

POS systems

Job description

Food Lion in Smyrna, TN is seeking a Front End Manager to support store operations and drive sales. You will oversee Service Center, Self-Checkout, and To-Go services, and maintain strong communication with the store team to meet Food Lion’s strategy.

Responsibilities include hiring and developing associates, promoting a positive shopping experience, managing budgets and safety, and ensuring accurate use of company tools and reports.