Front End Operations Leader – Customer Service & Team Development

Food Lion; Nashville (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Food Lion in Nashville, GA is seeking a Front End Lead to support store operations, drive sales and uphold customer service standards. You will lead and develop associates, manage service centers, and ensure smooth front-end functions to meet budgeted goals.

The role emphasizes leadership, safety, and operational excellence, with a focus on a positive customer experience and adherence to Food Lion policies and procedures.

Qualifications

• High school diploma or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques.
• Excellent interpersonal, organizational and customer service skills.
• Good judgment in problem solving and decision making.
• Ability to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements for the role.
• Accreditation as a Certified Food Safety Manager or willingness to obtain within 90 days.

Responsibilities

• Manage all Front End operations including Service Center and Self-Checkout.
• Hire, train, and develop associates to meet department needs.
• Supervise duties and conduct performance appraisals for direct reports.
• Provide leadership to promote Food Lion culture and strategy.
• Support budgeted financials, operating results and KPIs.
• Ensure fast, friendly customer service and positive shopping experience.
• Control store expenses through proper ordering and inventory control.
• Maintain store tools and equipment and ensure safety standards.
• Ensure front end schedules and responsibilities are aligned with company standards.
• Record and report accidents and ensure compliance with regulations.

Skills

Team leadership

Store operations

Customer service

Problem solving

Multi-tasking

Technical aptitude

Age requirements

Food safety awareness

Education

High school diploma or equivalent

Job description

Food Lion in Nashville, GA is seeking a Front End Lead to support store operations, drive sales and uphold customer service standards. You will lead and develop associates, manage service centers, and ensure smooth front-end functions to meet budgeted goals.

The role emphasizes leadership, safety, and operational excellence, with a focus on a positive customer experience and adherence to Food Lion policies and procedures.