Retail Front-End Experience Supervisor

The TJX Companies, Inc.; Grand Rapids (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health care options

Job summary

The TJ Maxx Store in Grand Rapids is seeking a customer-focused leader to oversee front-end operations and promote a superior shopping experience. You will train associates, manage POS coverage, and ensure safety and policy compliance in a fast-paced retail setting.

You will mentor teams on customer service, loyalty programs, and store standards while maintaining a positive, collaborative work environment. The role offers opportunities for growth within TJX's family of brands.

Qualifications

• Availability to work flexible hours, including nights and weekends.
• Strong merchandising knowledge and attention to detail.
• Ability to multitask and stay organized in a fast-paced store.
• Clear communication with customers and colleagues; high attention to detail.
• Willingness to train others and lead by example.

Responsibilities

• Deliver excellent customer service and promote loyalty programs.
• Lead front-end operations and ensure POS coverage as needed.
• Mentor Associates on customer experience and store policies.
• Maintain a clean, safe, and organized store environment.
• Address customer concerns promptly and accurately.
• Support management on training and priority setting.

Skills

Flexible schedule

Merchandising techniques

Multi-tasking

Communication skills

Adaptability

Teamwork

Training others

Retail leadership experience

Job description

The TJ Maxx Store in Grand Rapids is seeking a customer-focused leader to oversee front-end operations and promote a superior shopping experience. You will train associates, manage POS coverage, and ensure safety and policy compliance in a fast-paced retail setting.

You will mentor teams on customer service, loyalty programs, and store standards while maintaining a positive, collaborative work environment. The role offers opportunities for growth within TJX's family of brands.