Retail Front-End Experience Leader & Loyalty Advocate

The TJX Companies, Inc.; Dickinson (ND); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care/vision/dental

Job summary

The TJX Companies, Inc. in Dickinson, ND seeks a front-of-store leader to drive exceptional customer service and strong team performance.

You will oversee Associates at the store front, model outstanding service, promote loyalty programs, and maintain a clean, organized environment. Responsibilities include training and mentoring Associates on front-end principles, coordinating POS coverage, addressing customer concerns, and ensuring adherence to store plans and labor guidelines.

Qualifications

• 1 year of retail experience and at least 6 months of leadership experience.
• Strong merchandising knowledge.
• Ability to train others.
• Excellent communication and organizational skills.
• Ability to adapt to changes and handle unexpected situations.
• Team player oriented toward collaboration.
• Available to work flexible schedule, including nights and weekends.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Leads by example by engaging with customers and maintaining a clean, organized store.
• Trains and mentors Associates on front-end principles.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting priorities; provides progress updates.
• Promotes credit and loyalty programs and participates in shrink reduction goals.

Skills

Customer service

Leadership

Communication

Merchandising

Multi-tasking

Training others

Job description

The TJX Companies, Inc. in Dickinson, ND seeks a front-of-store leader to drive exceptional customer service and strong team performance.

You will oversee Associates at the store front, model outstanding service, promote loyalty programs, and maintain a clean, organized environment. Responsibilities include training and mentoring Associates on front-end principles, coordinating POS coverage, addressing customer concerns, and ensuring adherence to store plans and labor guidelines.