Retail Framing & Customer Service Specialist

michaels; Washington (District of Columbia); On-site; USD 16,000 - 18,000; Full time

Job summary

Michaels store in Forest Lake, MN is hiring a team member to deliver friendly customer service, help customers find products, and ensure a fast checkout experience.

Team members participate in truck unloading, stocking, and merchandising, and support omni-channel processes like Buy Online Pickup in Store and Ship From Store to keep shelves in stock. The role requires welcoming customers and adhering to SOPs, with shifts including nights and weekends.

Qualifications

• Retail experience or customer service background preferred.
• Willingness to stand for long periods and perform stocking tasks.

Responsibilities

• Deliver friendly customer service, help customers shop, and locate what they need.
• Provide a fast checkout experience and handle cash to standards.
• Educate customers on rewards programs and enroll them.
• Assist with omni-channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram maintenance.
• Maintain a well-merchandised, in-stock store and support safety programs.

Skills

Retail experience

Job description

Michaels store in Forest Lake, MN is hiring a team member to deliver friendly customer service, help customers find products, and ensure a fast checkout experience.

Team members participate in truck unloading, stocking, and merchandising, and support omni-channel processes like Buy Online Pickup in Store and Ship From Store to keep shelves in stock. The role requires welcoming customers and adhering to SOPs, with shifts including nights and weekends.