Retail Footwear Experience Specialist

New Balance; Glen Allen (VA); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Life insurance

401K

Tuition reimbursement

Lifestyle reimbursement

Mentorship programs

Employee discount

Vacation time

Job summary

New Balance is seeking Retail Sale Associates in Richmond, VA to ensure stores operate smoothly and deliver exemplary customer service. You’ll apply expert product knowledge and proper selling techniques to assist customers through every step of the transaction, representing the New Balance brand with professionalism.

You will greet customers, understand their needs, educate them on features, and close sales while maintaining well-stocked floors and accurate pricing.

Qualifications

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary.
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to lift up to 50 lbs with assistance and stand for extended periods

Responsibilities

• Greet and make customer contact
• Understand the customer’s needs
• Educate the customer on product features and benefits
• Solve any customer problems/answer any questions
• Transact the sale through suggestive selling, multiple selling, and effective closing
• Correctly measure and fit customers with appropriate NB product
• Inform customers about promotions
• Keep the floor neat, organized, and well stocked
• Ensure items are labeled and priced properly
• Protect products by tagging, monitoring floor merchandise, and reporting shrinkage

Skills

Customer service

Sales techniques

Product knowledge

Team player

Cash handling

Job description

New Balance is seeking Retail Sale Associates in Richmond, VA to ensure stores operate smoothly and deliver exemplary customer service. You’ll apply expert product knowledge and proper selling techniques to assist customers through every step of the transaction, representing the New Balance brand with professionalism.

You will greet customers, understand their needs, educate them on features, and close sales while maintaining well-stocked floors and accurate pricing.