Retail Sales & Customer Experience Specialist

Theisen's, Inc.; Sparta (WI); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Competitive 401K

PTO

Holidays

Birthday-off with pay

Associate discount

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short-term and long-term disability

Job summary

Theisen's, Inc. in Sparta, WI is seeking a friendly Sales Associate to deliver exceptional customer service, guide shoppers to the right merchandise, and assist with checkout and store upkeep.

You will work in a fast-paced retail environment, greet customers, explain product benefits, restock shelves, and contribute to a positive shopping experience while maintaining brand standards and safety.

Qualifications

• 3-12 months retail experience preferred
• Valid driver’s License with a clean driving record
• Good customer service skills
• Basic math skills
• Excellent verbal communication skills
• Possess a positive attitude, good listening skills and an outgoing personality

Responsibilities

• Provide excellent customer service
• Approach customers storewide and ask if help is needed and take them to the location of merchandise
• Explain benefits and features of merchandise to customers and suggest add-on merchandise
• Maintain general knowledge of all products, may need to have expertise in specific product areas
• Compute price quotes, order merchandise from order catalog, provide customers with business card with name and contact information, and follow up on customer special orders
• Answer telephone and customer questions within established guidelines
• Practice and maintain security measures
• Communicate out-of-stocks using hot sheet/new item requests
• Use radios to request additional help
• Assist customers with check out and carryouts
• Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
• Receive merchandise shipments, and check them against receiving reports
• Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
• Restock shelves and displays and assemble products as needed
• Process Interstore transfers
• Cleaning duties which include but aren’t limited to facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
• Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
• Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

Job description

Theisen's, Inc. in Sparta, WI is seeking a friendly Sales Associate to deliver exceptional customer service, guide shoppers to the right merchandise, and assist with checkout and store upkeep.

You will work in a fast-paced retail environment, greet customers, explain product benefits, restock shelves, and contribute to a positive shopping experience while maintaining brand standards and safety.