Retail Floor Leader — Lead Store, Elevate Customer Experience

Skechers; Orlando (FL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

Training & development

Career advancement

Benefits review

Job summary

Skechers is seeking a proactive Key Holder (Floor Leader) in Orlando, FL to help manage daily store operations, mentor team members, and drive customer service excellence. This entry-level retail leadership role supports sales goals, delivers exceptional shopper experiences, and offers potential for career advancement within the global Skechers brand.

The position requires flexible scheduling, strong communication, and a focus on teamwork.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Leadership

Team leadership

Sales targets

Store operations

Education

High school diploma

Job description

Skechers is seeking a proactive Key Holder (Floor Leader) in Orlando, FL to help manage daily store operations, mentor team members, and drive customer service excellence. This entry-level retail leadership role supports sales goals, delivers exceptional shopper experiences, and offers potential for career advancement within the global Skechers brand.

The position requires flexible scheduling, strong communication, and a focus on teamwork.