Retail Floor Leader: Elevate Customer Service & Store Ops

skechers; Florida; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

On-the-job training

Career advancement

Interview perks

Job summary

Skechers is seeking a motivated Key Holder (Floor Leader) to oversee daily store operations, mentor a team, and drive customer service excellence. This entry-level management role supports sales goals and maintains Skechers’ premium shopping environment. The position offers room for growth within a global brand.

The role is a hands-on leadership path with on-the-job training and opportunities for advancement within Skechers’ retail network.

Qualifications

• Experience delivering excellent customer service.
• Ability to mentor and motivate a small team.
• Strong verbal and written communication skills.

Responsibilities

• Provide exceptional customer service and product guidance to ensure the right fit.
• Supervise daily store operations, including opening/closing procedures.
• Mentor and support team members in entry-level retail tasks.
• Contribute to achieving store sales targets through effective selling.
• Execute merchandising plans and keep store clean and organized.
• Oversee stock and inventory routines with store management.
• Identify and resolve in-store challenges to ensure a positive shopper experience.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Job description

Skechers is seeking a motivated Key Holder (Floor Leader) to oversee daily store operations, mentor a team, and drive customer service excellence. This entry-level management role supports sales goals and maintains Skechers’ premium shopping environment. The position offers room for growth within a global brand.

The role is a hands-on leadership path with on-the-job training and opportunities for advancement within Skechers’ retail network.