Retail Floor Leader (Key Holder): Customer Experience

Skechers U.S.A., Inc.; Flower Mound (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Generous employee discounts

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers U.S.A., Inc. is hiring a Key Holder (Floor Leader) in Flower Mound, TX. This entry-level management role focuses on store operations, mentoring staff, and driving sales while maintaining Skechers’ premium shopping environment.

You will oversee daily operations, support sales goals, and help deliver exceptional customer service. The position offers room to grow into Retail Management within a global brand.

Qualifications

• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal communication.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.
• Acts with a sense of confidentiality and urgency.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Sales skills

Communication skills

Team leadership

Mentoring

Problem solving

Organization

Education

High school diploma or equivalent

Job description

Skechers U.S.A., Inc. is hiring a Key Holder (Floor Leader) in Flower Mound, TX. This entry-level management role focuses on store operations, mentoring staff, and driving sales while maintaining Skechers’ premium shopping environment.

You will oversee daily operations, support sales goals, and help deliver exceptional customer service. The position offers room to grow into Retail Management within a global brand.