Retail Floor Leader — Guest Experience Champion

Build-A-Bear Workshop, Inc.; Riverside (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Build-A-Bear Workshop, Inc. in Riverside, CA, seeks an Assistant Manager to support the store manager and lead a team in daily operations, guest service, and sales execution. You will drive the Experience First culture, manage staffing, and ensure merchandising and safety standards are met.

The role requires 2 years in store management, a high school diploma, and familiarity with POS, scheduling, HRIS, and time tracking. This is a full-time, on-site position at Riverside Walmart.

Qualifications

• 2 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• High school diploma
• Basic understanding in the use of common store technology solutions (POS, scheduling, HRIS, time and attendance)

Responsibilities

• Assist the Chief Workshop Manager in determining associates’ daily assignments and directing work for associates, including managing break schedules, completing assigned tasks and daily priorities, and serving as a role model leader.
• Assist the Chief Workshop Manager in hiring and promotion decisions, including providing feedback and making recommendations regarding applicant selection and staff advancement.
• Lead and inspire your team during scheduled shifts, enforcing and adhering to Build-A-Bear Workshop policies, procedures, and standards. Identify and communicate any possible violations to the CWM and/or DM immediately. Make recommendations on appropriate disciplinary actions and assist in delivering corrective actions to team members when violations occur.
• Drive sales as the Floor Leader, by coaching Bear Builders and creating a Guest experience that brings to life the Experience First culture throughout the workshop, effectively zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed business targets.
• Ensure that all merchandising displays and layouts adhere to brand standards, creating an inviting and cohesive store environment.
• Oversee inventory management processes, including receiving, stocking, and inventory counts.
• Assist in building and developing a high-performing team that consistently delivers an exceptional Guest experience.

Skills

Store management

Customer service

Education

High school diploma

Tools

POS

Scheduling

HRIS

Time and attendance

Job description

Build-A-Bear Workshop, Inc. in Riverside, CA, seeks an Assistant Manager to support the store manager and lead a team in daily operations, guest service, and sales execution. You will drive the Experience First culture, manage staffing, and ensure merchandising and safety standards are met.

The role requires 2 years in store management, a high school diploma, and familiarity with POS, scheduling, HRIS, and time tracking. This is a full-time, on-site position at Riverside Walmart.