Retail Floor Leader - Guest Experience

Rally House; Town of Mansfield (NY); On-site; USD 20,000 - 24,000; Part time

Job summary

Rally House is seeking a Team Captain to guide the store floor, set the pace on shifts, and energize the team. You will direct daily tasks, coach teammates, and ensure high-quality guest service while maintaining merchandising standards in a fast-paced retail environment.

The role requires at least 18 years old, 1–2 years of retail experience, and availability for 10–20 hours per week including daytimes, nights, weekends, holidays, and local sports events.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Onboard and train new team members.
• Maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Ensure merchandising standards are maintained throughout the day.
• Guide Teammates on visual standards and product placement.
• Support visual transitions and floor sets.
• Lead the floor to ensure service coverage and prioritize guests.
• Reinforce the Party service model and behaviors.
• Handle escalated customer concerns with confidence and professionalism.
• Monitor service execution and adjust staffing or focus as needed.
• Drive sales during assigned shifts through guest focus and urgency.
• Coach team members to maximize guest opportunities.
• Support execution of promotions, hot markets, and events.

Skills

Social energy

Customer service

Communication

Leadership

Job description

Rally House is seeking a Team Captain to guide the store floor, set the pace on shifts, and energize the team. You will direct daily tasks, coach teammates, and ensure high-quality guest service while maintaining merchandising standards in a fast-paced retail environment.

The role requires at least 18 years old, 1–2 years of retail experience, and availability for 10–20 hours per week including daytimes, nights, weekends, holidays, and local sports events.