Retail Floor Leader: Elevate Experience & Sales

Goodwill of Southern New England; New London (CT); Sur place; USD 24 000 - 33 000; Plein temps

Avantages offerts par ce poste

Tuition reimbursement

Gym reimbursement

Emergency assistance funds

Paid time off

Résumé du poste

Goodwill Southern New England is seeking a full-time Sales Floor Manager in Connecticut to lead daily store operations, ensure fast, accurate service at cash registers, and uphold company standards for customers and donors on the floor.

The role requires supervising teams, driving sales targets, and maintaining merchandising standards while delivering a positive donor experience. Weekend/evening hours may be required.

Responsabilités

• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).
• Continually monitors and sets the pace of work.
• Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.
• Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.
• Responsible for dressing room and bathroom cleanliness.
• Leads the generation of new Goodwill Rewards Program.
• Prioritizes and directs team member activity.
• Schedules supervisors and team members for cash register, sales floor, to meet customer/donor demand.
• Continuously assesses the sales floor, and directs team member activity, to ensure that standards are met.
• Informs team members of operating plan targets and progress against targets.
• Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.
• Identifies sub-standard departments / or categories and takes action for resolution.
• Receives and responds to customer questions, requests, and complaints.
• Processes exchanges, special customer needs, and team member purchases as needed.
• Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations.
• Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.
• Implements the set-up of sales and marketing promotions & programs.
• Maximize sales performance through proper rotation, pricing, display, signage, promotions and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.

Description du poste

Goodwill Southern New England is seeking a full-time Sales Floor Manager in Connecticut to lead daily store operations, ensure fast, accurate service at cash registers, and uphold company standards for customers and donors on the floor.

The role requires supervising teams, driving sales targets, and maintaining merchandising standards while delivering a positive donor experience. Weekend/evening hours may be required.