Retail Floor Leader — Customer Service & Store Ops

Skechers USA Ltd.; Hampton (NH); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Discounts on Skechers footwear

Flexible schedules

On-the-job training

Job summary

Skechers USA Ltd. in North Hampton, NH, is seeking a part-time Key Holder (Floor Leader) to support store operations and mentor the team.

This entry-level management role focuses on delivering exceptional customer service, overseeing daily tasks, and assisting in achieving sales goals. You will participate in opening/closing procedures, maintain security standards, and contribute to maintaining Skechers’ premium shopping environment.

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets. (from requirements)
• Excellent communication skills in written, verbal and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Team leadership

Sales skills

Communication skills

Problem solving

Organization

Education

High school diploma or equivalent

Job description

Skechers USA Ltd. in North Hampton, NH, is seeking a part-time Key Holder (Floor Leader) to support store operations and mentor the team.

This entry-level management role focuses on delivering exceptional customer service, overseeing daily tasks, and assisting in achieving sales goals. You will participate in opening/closing procedures, maintain security standards, and contribute to maintaining Skechers’ premium shopping environment.