Retail Floor Leader — Customer Service & Ops

Skechers; Fairbanks (AK); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay with regular increases

Generous discounts on Skechers apparel

Flexible schedules

On-the-job training

Career advancement with a global brand

Job summary

Skechers is seeking a Key Holder (Floor Leader) in retail leadership to oversee daily store operations, mentor a team, and drive sales in a dynamic Skechers store environment. This entry-level management role focuses on delivering exceptional customer service and maintaining the premium shopping atmosphere.

You’ll supervise opening/closing, support sales goals, and develop staff skills while contributing to overall store performance and customer satisfaction within Skechers’ global brand.

Qualifications

• Customer service and leadership orientation.
• Ability to supervise daily store operations and open/close.
• Strong communication and interpersonal skills.
• Sales-focused mindset to hit targets and drive revenue.
• Willingness to mentor junior staff and develop team skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Team leadership

Retail operations

Sales skills

Communication

Education

High school diploma or equivalent

Job description

Skechers is seeking a Key Holder (Floor Leader) in retail leadership to oversee daily store operations, mentor a team, and drive sales in a dynamic Skechers store environment. This entry-level management role focuses on delivering exceptional customer service and maintaining the premium shopping atmosphere.

You’ll supervise opening/closing, support sales goals, and develop staff skills while contributing to overall store performance and customer satisfaction within Skechers’ global brand.