Retail Floor Leader: Customer-Obsessed Coach

SKIMS; Oakbrook Terrace (IL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Bonus program

401(k) plan

Employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus

Job summary

SKIMS is seeking a dedicated Supervisor at Oakbrook center to lead daily retail operations and drive a high‑performing sales floor. You will coach Team Members, model exceptional customer experiences, and ensure store standards are upheld while delivering on key metrics.

As a pivotal member of the Retail - Central & Outlet team, you will manage zone performance, execute opening/closing tasks, and support product launches and restocks.

Qualifications

• Experience supervising retail team.
• Ability to coach and develop Team Members.
• Strong customer service mindset and communication skills.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Leadership

Customer Service

Communication

Team Motivation

Operational Awareness

Job description

SKIMS is seeking a dedicated Supervisor at Oakbrook center to lead daily retail operations and drive a high‑performing sales floor. You will coach Team Members, model exceptional customer experiences, and ensure store standards are upheld while delivering on key metrics.

As a pivotal member of the Retail - Central & Outlet team, you will manage zone performance, execute opening/closing tasks, and support product launches and restocks.