Retail Floor Leader & Coach (Store Supervisor)

SKIMS; Cabazon (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, and Life Ins.

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS is seeking a Supervisor to lead the sales floor at Desert Hills Outlet. You will model exceptional customer service, coach team members, and ensure daily operations run smoothly while upholding brand standards and a positive, inclusive store culture.

You’ll drive performance through coaching, zone management, and teamwork, supporting product launches, inventory checks, and KPI attainment. The role requires open availability for evenings, weekends, and holidays.

Qualifications

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity
• Strong ability to lead by example and motivate a team in a fast paced environment
• Excellent communication and interpersonal skills
• Passion and focus on team collaboration and customer connection
• Ability to use sales data and feedback to improve team performance and drive business results
• Strong attention to detail and ability to uphold visual and operational standards
• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
• Does not want to be an influencer

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Job description

SKIMS is seeking a Supervisor to lead the sales floor at Desert Hills Outlet. You will model exceptional customer service, coach team members, and ensure daily operations run smoothly while upholding brand standards and a positive, inclusive store culture.

You’ll drive performance through coaching, zone management, and teamwork, supporting product launches, inventory checks, and KPI attainment. The role requires open availability for evenings, weekends, and holidays.