Retail Floor Leader — Customer-Obsessed

SKIMS; Charlotte (NC); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Competitive Pay Bonus structure

401(k) plan

Employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Job summary

SKIMS is seeking a Store Supervisor for the South Park location. You will lead the sales floor, coach team members in selling, product knowledge, and styling to meet customer needs, while prioritizing an exceptional shopping experience.

As a Supervisor, you’ll manage daily operations, support training, and help drive store KPIs. Strong leadership, communication, and a passion for inclusivity are essential for success in this role.

Qualifications

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.
• Strong ability to lead by example and motivate a team in a fast paced environment.
• Excellent communication and interpersonal skills.
• Passion for the SKIMS brand and mission to serve customers through innovation and inclusivity.
• Must be able to stand and move around store and be accessible to customers for 100% of shift.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.
• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.
• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.
• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.
• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.
• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.
• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.
• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!
• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.
• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.
• Proactively step in to resolve customer issues with empathy, speed, and ownership.
• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Skills

Retail leadership

Customer service

Communication

Team coaching

Data-driven

Tools

POS systems

Visual merchandising

Job description

SKIMS is seeking a Store Supervisor for the South Park location. You will lead the sales floor, coach team members in selling, product knowledge, and styling to meet customer needs, while prioritizing an exceptional shopping experience.

As a Supervisor, you’ll manage daily operations, support training, and help drive store KPIs. Strong leadership, communication, and a passion for inclusivity are essential for success in this role.