Retail Floor Leader - Customer Experience & Store Ops

Skechers; Knoxville (TN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Competitive pay with regular increases

Skechers discounts on footwear and app

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers is seeking a motivated Floor Leader (Key Holder) to help run daily store operations, mentor team members, and deliver exceptional customer service in our Knoxville store. This entry-level retail leadership role supports sales goals, oversees opening/closing procedures, and maintains a premium shopping environment while fostering a respectful, fast-paced work culture.

Competitive pay with regular increases, flexible schedules, and opportunities for career advancement within a global

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as Key Holder/Shift Leader/Retail Supervisor in retail, restaurant, or hospitality is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Sales skills

Communication

Leadership

Education

High school diploma or equivalent

Job description

Skechers is seeking a motivated Floor Leader (Key Holder) to help run daily store operations, mentor team members, and deliver exceptional customer service in our Knoxville store. This entry-level retail leadership role supports sales goals, oversees opening/closing procedures, and maintains a premium shopping environment while fostering a respectful, fast-paced work culture.

Competitive pay with regular increases, flexible schedules, and opportunities for career advancement within a global