Retail Floor Leader: Cash, Merch & Customer Experience

Memphis Goodwill Inc.; Hernando (MS); On-site; USD 18,000 - 26,000; Full time

Job summary

Memphis Goodwill Inc. in Hernando, MS, is seeking a Full-Time Key Holder to support daily operations across our Retail Stores, Bargain Centers, Outlets, and Bookstores. The role reports to the Team Leader Coach and involves customer service, pricing, inventory rotation, and POS duties.

The ideal candidate has a high school diploma or GED, at least 6 months in retail, strong communication and math skills, and the ability to lift up to 60 lbs. Evening and weekend availability is expected.

Qualifications

• Minimum qualification: High School diploma or GED.
• 6 months minimum experience in retail and/or production environments.
• Ability to communicate effectively, perform basic math, and use a computer.
• Ability to bend, reach, stand for long periods and lift up to 60 lbs regularly.
• Ability to solve problems independently and make decisions.
• Ability to motivate others, delegate duties, and hold team members accountable.
• Willingness to work evenings and weekends.

Responsibilities

• Assist with day-to-day operations across Retail Stores, Bargain Centers, Outlets, and Bookstores.
• Open and occasionally close the store as needed.
• Provide World Class Customer Service and maintain high mystery shop scores.
• Foster positive communication with donors, vendors, and customers.
• Assist with POS operations and cash handling procedures.
• Ensure accurate WESA counts and timely cash reports.
• Price merchandise using baseline pricing systems and online research for special items.
• Rotate and stock merchandise to keep floors full and fresh every 45 minutes.
• Coordinate transportation and maintenance needs as required.
• Remove clutter and maintain cleanliness and store image.
• Operate cash register and ensure efficient sales data accuracy.
• Complete register audits, cash reports, and end-of-day deposits per policies.
• Assist with auditing team member time clock entries.
• Record information accurately in end-of-day reports.
• Maintain product knowledge and monitor industry trends.
• Attend related trainings as assigned by Team Leader Coach.

Skills

Customer service

Communication

Mathematics

Computer skills

Time management

Team coordination

Problem solving

Dependability

Education

High School diploma or GED

Job description

Memphis Goodwill Inc. in Hernando, MS, is seeking a Full-Time Key Holder to support daily operations across our Retail Stores, Bargain Centers, Outlets, and Bookstores. The role reports to the Team Leader Coach and involves customer service, pricing, inventory rotation, and POS duties.

The ideal candidate has a high school diploma or GED, at least 6 months in retail, strong communication and math skills, and the ability to lift up to 60 lbs. Evening and weekend availability is expected.